Overview
Duties and Tasks
Requirements
The Connection Specialist is essential to connecting pets and individuals to needed services and serves as a representative of Paw in Hand Project’s vision and mission.
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Answers and responds to calls on the agency referral line
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Responsible for inputting demographic information into database
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Responsible for documenting details of interactions and plans for next steps
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Communicate with champions and executive director regarding new referrals
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Assess and document initial needs of the client at intake
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Refer clients to a champion, Paw Support Family, or other appropriate resource
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Attend volunteer orientation
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Attend trauma informed care training
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Attend regular supervision
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Be willing to pray with clients
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Watch documentation training
Qualifications
Skills and Abilities
Training and Support
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Have a passion for people and pets
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Social service work experience preferred, but not required
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Experience in phone etiquette and customer service preferred
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Knowledge or willingness to gain knowledge of community resources
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Be able to see the best in people
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Be able to listen to someone going through a hard time
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Be able to take detailed notes
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Be able to research for resources that would be beneficial to clients
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Advocacy skills
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Attend the volunteer orientation and trauma informed care training.
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You will be able to provide frequent feedback to the agency about progress.
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You will be able to meet with an agency supervisor for assistance and to ask any questions.
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Additional training is provided on agency documentation processes and use of Salesforce.
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Being a connection specialist will help build your network of resources and foster your ability to connect individuals in need with the appropriate services.
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You will develop your skills of advocacy and compassion.
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You are contributing to people being treated like a human being who is created in the image of God.
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This is a great skill builder opportunity!
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Be a part of an awesome community who loves God, loves people, and loves animals!
Benefits
Please apply through this link here or the one below. You will be required to provide a resume and attend a phone or video interview.
How to apply
What people like about this position
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Skill building
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Resume building
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High impact
Responsibilities
Often being the first impression our clients receive, the connection specialist treats clients and partners with warm regard and a welcoming impression. The connection specialist responds to inquiries and referrals through the agency website and referral line. The connection specialist is responsible for connection of new clients to a champion or referral to a partnering agency.